Last updated: [Insert date]
At Addis Ababa Travel, we understand that travel plans can change. This policy explains how customers can request booking changes, cancellations and refunds.
1. Cancellation Requests
All cancellation requests must be submitted in writing through our official email or WhatsApp contact.
Please include:
- Your full name.
- Booking reference number.
- Tour name.
- Scheduled travel date.
- Reason for cancellation (optional).
The cancellation date will generally be the date we receive your written request.
2. Customer Cancellations
Cancellation charges and refund eligibility depend on the tour, the booking agreement and the time remaining before departure.
The applicable cancellation schedule must be provided to customers before they confirm and pay for a booking.
Insert the approved cancellation schedule here:
| Time before departure | Cancellation fee / Refund |
|---|---|
| [Insert period 1] | [Insert approved terms] |
| [Insert period 2] | [Insert approved terms] |
| [Insert period 3] | [Insert approved terms] |
| [Insert final period] | [Insert approved terms] |
Any non-refundable third-party costs must be disclosed before booking confirmation.
3. Refund Processing
Approved refunds will be processed using the original payment method where reasonably possible.
The expected processing time is [Insert number of business days] after refund approval.
Banking or payment-provider processing times may vary.
4. Changes to Bookings
Customers who wish to change their tour date, destination or number of travelers should contact us as early as possible.
Changes are subject to availability and may involve additional charges.
We will communicate any applicable costs before confirming the change.
5. Cancellation by Addis Ababa Travel
If we must cancel a confirmed tour, we will contact affected customers as soon as reasonably possible.
Depending on the circumstances and applicable law, customers will be offered an appropriate alternative arrangement or refund for services not provided.
6. Weather, Safety and Unforeseen Circumstances
Certain travel experiences may be affected by severe weather, road closures, safety concerns, government restrictions or other unforeseen circumstances.
We may modify, postpone or cancel affected activities when reasonably necessary for customer safety or operational reasons.
We will communicate available alternatives and applicable refund arrangements.
7. No-Show Policy
Customers who do not arrive at the agreed meeting location or departure time without notifying us may be treated as a no-show.
Any applicable charges or refund restrictions must be communicated before booking confirmation.
8. Travel Insurance
We strongly recommend that customers obtain appropriate travel insurance covering cancellations, medical emergencies, travel delays and other unexpected events.
9. Contact Us
For cancellation, booking changes or refund enquiries:
- Business: Addis Ababa Travel
- Email:samira44@gmail.com
- Phone/WhatsApp: [Insert business phone number]
- Website: https://addisababatravel.com